We believe ethical practices are the most important asset of our business.
Dialog One keeps its commitments to its employees, customers, suppliers, and prospects even when collaboration challenges occur. We will always fulfill on the promises.
It is our teams’ responsibility to bring forth the distinction learned through our ongoing leadership development that “without integrity nothing works”. We expect that everyone doing business withDialog One follows the guidelines set by the Promises and the Code of Ethics.
If you run into any situation that you believe may be in violation of our Promises and the Code of Ethics, please report this information to us immediately. We will take the necessary steps to prevent those issues from reoccurring. We rely on our customers, employees, and suppliers to be proactive and communicate any potential violation of ethical practices and promises.
If you have any questions about the code of ethics or the promises made, please contact us. We want to work with you and create an environment of trust and mutual respect.
Thank you for collaboration and continuous support.
Our Code of Ethics
Stop and answer the following questions before taking any action. You should be able to answer Yes to these (3) three questions:
- Is my intent or action in compliance with the policies set forth in Dialog One’s code of ethics?
- What is the impact my intention or action will have on others?
- Is my intent and/or actions in alignment with Dialog One’s ethical practice?
If you answer no to any of these questions, please contact us before proceeding.
Code of ethics and business conduct
It is impossible for a corporate code of ethics to cover every possible scenario of business conduct. if you are unclear, ask before acting.
Our code explains our core value and sets expectations for our customers, employees, suppliers and other business associates. Each one of us, is responsible for upholding the code. Our human resources and general council are the ones to administer Dialog One’s compliance to the program.
Code of Ethic Violation may lead to disciplinary actions including fines, termination of contract or employment for cause. Anyone who withholds information concerning another’s violation of law or Dialog One’s policies will be subject to discipline. Protecting Dialog One’s reputation is everyone’s responsibility when working with Dialog One.
Reporting violations for the code of ethics.
If you report something, it will be investigated. Dialog One encourages everyone to report potential violations of the code to the business unit or department working with them.
Accuracy in accounting
Dialog One operations must comply with all laws relating to accurate accounting practices and complete financial books and records. Dialog One will maintain the integrity of its financial records by reporting accurately, reflecting the business activity of each operation. To meet these obligations, Dialog One must rely on its employees, suppliers, contractors, and others truthfulness in their accounting practices.
Compliance to Labor Laws
It is Dialog One’s policy not to do business with suppliers or others who do not comply with labor laws. Dialog One will not do business with customers, suppliers and contractors who are or have been in violation of applicable labor laws.
Dialog One’s most important responsibility is to keep confidentiality of all corporate information. Dialog One’s responsibility as a communication service provider is to mandate that all information provided to employees, contractors, and suppliers remain confidential. Confidential information relates to Dialog One’s operation records, such as customer contact list, customer rates, supplier pricing, rebates, contractor contact list, suppliers list, operation process and technics, trading information, Dialog One’s competitive advantage. It is everyone's responsibility to safe guard the information obtained in the process of working with Dialog One even after the contractual relationship has ended.
Customers, employees, suppliers, contractors, and others must refrain from obtaining or be willing to accept information about competitors. Dialog One will not engage in obtaining confidential information about another company. New customers, suppliers, or employees having confidential information about other companies should not seek to disclose such information, allowing Dialog One’s colleagues to make use of it.
Sexual Harassment Policy
Sexual harassment is a violation of individual rights within our company. Dialog One sees sexual harassment as an unwelcome sexual advance and will address the situation that involves conversations about sexual favors or other verbal or physical conduct of a sexual nature. Sexual harassment is defined when submission to such conduct is made, either explicitly or implicitly.
Translators and Interpreters
Code of Ethics
Content and the spirit of original messages are converted into their equivalent in the target language
No modification of the source message; mirror the speaker fully
Ask questions for clarification to limit mistakes
All information is private and not disclosed except with client consent
Written documents are to be secure and protected
Do not give your personal information (address, phone number) to client
Honest, calm, curious and culturally appropriate
Promotes direct communication and serves all parties involved
Shares relevant cultural information with both parties
Assists speaker in developing an explanation that can be understood by the listener
Strives to understand culture
Is accountable for performance: including preparation and punctuality
Avoids conflicts of interest
Do not become personally involved with clients (this includes providing them with your personal business cards etc.
Conducts oneself appropriately, including speech and attire
Declines jobs that are above level of experience or qualification
Employees and Contractors
If an emergency occurs, I promise to call Dialog One’s project manager as soon as possible to let them know of the situation. If the manager is not available, I will speak with someone else at Dialog One for a solution.
I promise to come to all sessions prepared by having done all the necessary research. I will communicate with the assigned provider and/or LEP person the day before to verify the order status and other details for best results. For effective communication I will provide active listening and tools such as notebooks, pens and pencils.