Friday, October 20, 2017

Code of Ethics

Corporate Ethics and Compliance

For the last 15 years Dialog One has been creating an environment where conducting business ethically is an integral part of our business practices and corporate culture. Dialog One’s reputation as an ethical organization is directly related to how we recruit, hire, and develop our employees to conduct business. We develop the training in a manner that is consistent with our industry expectation. The code of conduct and ethics provides Dialog One’s employees and contractors with a set of ethical guidelines to assist them in conducting our business. Dialog One requires that all officers, directors, and employees comply with the code of Ethics and Business Conduct specified in our standards of practice. Our commitment to being in business is to stand at the bedrock of integrity throughout the organization.

A message from the CEO

Dear employees, suppliers, customers and prospects:

We believe ethical practices are the most important asset of our business.

Dialog One keeps its commitments to its employees, customers, suppliers, and prospects even when collaboration challenges occur. We will always fulfill on the promises.

It is our teams’ responsibility to bring forth the distinction learned through our ongoing leadership development that “without integrity nothing works”. We expect that everyone doing business withDialog One follows the guidelines set by the Promises and the Code of Ethics.

If you run into any situation that you believe may be in violation of our Promises and the Code of Ethics, please report this information to us immediately. We will take the necessary steps to prevent those issues from reoccurring. We rely on our customers, employees, and suppliers to be proactive and communicate any potential violation of ethical practices and promises.

If you have any questions about the code of ethics or the promises made, please contact us. We want to work with you and create an environment of trust and mutual respect.

Thank you for collaboration and continuous support.

Roberto D. Fonts
Founder and CEO

Our Code of Ethics

Stop and answer the following questions before taking any action. You should be able to answer Yes to these (3) three questions:

  1. Is my intent or action in compliance with the policies set forth in Dialog One’s code of ethics?
  2. What is the impact my intention or action will have on others?
  3. Is my intent and/or actions in alignment with Dialog One’s ethical practice?

If you answer no to any of these questions, please contact us before proceeding.


Code of ethics and business conduct

It is impossible for a corporate code of ethics to cover every possible scenario of business conduct. if you are unclear, ask before acting.

Our code explains our core value and sets expectations for our customers, employees, suppliers and other business associates. Each one of us, is responsible for upholding the code. Our human resources and general council are the ones to administer Dialog One’s compliance to the program.


Code of Ethic Violation may lead to disciplinary actions including fines, termination of contract or employment for cause. Anyone who withholds information concerning another’s violation of law or Dialog One’s policies will be subject to discipline. Protecting Dialog One’s reputation is everyone’s responsibility when working with Dialog One.


Reporting violations for the code of ethics.

If you report something, it will be investigated. Dialog One encourages everyone to report potential violations of the code to the business unit or department working with them.

Accuracy in accounting

Dialog One operations must comply with all laws relating to accurate accounting practices and complete financial books and records. Dialog One will maintain the integrity of its financial records by reporting accurately, reflecting the business activity of each operation. To meet these obligations, Dialog One must rely on its employees, suppliers, contractors, and others truthfulness in their accounting practices.

Compliance to Labor Laws

It is Dialog One’s policy not to do business with suppliers or others who do not comply with labor laws. Dialog One will not do business with customers, suppliers and contractors who are or have been in violation of applicable labor laws.


Dialog One’s most important responsibility is to keep confidentiality of all corporate information. Dialog One’s responsibility as a communication service provider is to mandate that all information provided to employees, contractors, and suppliers remain confidential. Confidential information relates to Dialog One’s operation records, such as customer contact list, customer rates, supplier pricing, rebates, contractor contact list, suppliers list, operation process and technics, trading information, Dialog One’s competitive advantage. It is everyone's responsibility to safe guard the information obtained in the process of working with Dialog One even after the contractual relationship has ended.

Competitor’s information

Customers, employees, suppliers, contractors, and others must refrain from obtaining or be willing to accept information about competitors. Dialog One will not engage in obtaining confidential information about another company. New customers, suppliers, or employees having confidential information about other companies should not seek to disclose such information, allowing Dialog One’s colleagues to make use of it.

Sexual Harassment Policy

Sexual harassment is a violation of individual rights within our company. Dialog One sees sexual harassment as an unwelcome sexual advance and will address the situation that involves conversations about sexual favors or other verbal or physical conduct of a sexual nature. Sexual harassment is defined when submission to such conduct is made, either explicitly or implicitly.


Translators and Interpreters

Code of Ethics

  • Accuracy:

    • Content and the spirit of original messages are converted into their equivalent in the target language

    • No modification of the source message; mirror the speaker fully

    • Ask questions for clarification to limit mistakes

  • Confidentiality:

    • All information is private and not disclosed except with client consent

    • Written documents are to be secure and protected

    • Do not give your personal information (address, phone number) to client

  • Neutrality:

    • Remain objective

    • Personal values/opinions are to be left out

    • Remove yourself if values/opinions interfere with professionalism

  • Respect:

    • Honest, calm, curious and culturally appropriate

    • Promotes direct communication and serves all parties involved

  • Cultural Awareness:

    • Shares relevant cultural information with both parties

    • Assists speaker in developing an explanation that can be understood by the listener

    • Strives to understand culture

  • Professionalism:

    • Is accountable for performance: including preparation and punctuality

    • Avoids conflicts of interest

    • Do not become personally involved with clients (this includes providing them with your personal business cards etc.

    • Conducts oneself appropriately, including speech and attire

    • Declines jobs that are above level of experience or qualification

Our Promises

Employees and Contractors


  • I promise to attend all the Interpreter/Translation sessions assigned to me. I could miss an Interpretation/Translation session only if I communicate the issue to Dialog One’s project managers with 24 hours advance notice.

  • I understand that “Agent no Shows” will bring an admin costs to Dialog One and its clients. I am prepared to pay the full cancellation fees in the event this happens.

  • If an emergency occurs, I promise to call Dialog One’s project manager as soon as possible to let them know of the situation. If the manager is not available, I will speak with someone else at Dialog One for a solution.

  • I promise to be on time to all sessions unless I have already communicated to the client and Dialog One with advance notice that I will be late.

  • I understand that all the information presented to me by Dialog One is their property. I promise that any notes I take will be for my personal use and my professional development and not for other purposes.

  • I promise to safe guard and respect the confidentiality of all participants. Conversations, including the documents provided to me by Dialog One and its clients.

  • I promise not to participate in gossip. If I personally know the family and I notice the family is feeling uncomfortable sharing information, I will request to be removed from the assignment and request the appointment be rescheduled with another interpreter/translator.

  • If I am aware there is anyone complaining about my services, I promise to communicate this to Dialog One’s project manager immediately.

  • I promise to come to all sessions prepared by having done all the necessary research. I will communicate with the assigned provider and/or LEP person the day before to verify the order status and other details for best results. For effective communication I will provide active listening and tools such as notebooks, pens and pencils.

  • I promise to be professional all times. I will represent the Dialog One’s brand and its clients with the almost respect. I will restrain myself from soliciting business and providing my personal contact information to Dialog One’s clients.

Report a Business Concern

- Contact Us


Customer Testimonials

  • Dialog One interpreters are well prepared for medical interpretation. They have learned what we need from our patients. Not every service has much medical training.

    ---- Margaret
  • I highly recommend this organization and personally commend Roberto Fonts, the Founder and CEO

    ---- Ann Marie
  • We found Ana very qualified to handle the tasks of the English – Portuguese interpretation for our week-long audit with the Brazilian regulatory authority.

    ---- Satisfied Customer