Eligibility & Scope
Last updated March, 4, 2026
DOVI™ Subscription Policy & Terms of Service
- Eligibility & Scope
- Billing & Renewal
- Usage & Fair Access
- Service Availability
- Pricing & Changes
- Refunds & Disputes
- Security & Data
- Regulatory Compliance
- Limitation of Liability
- Force Majeure
- Plan Changes
- Termination
- Contact & Custom
Eligibility & Scope
These Subscription Terms govern access to and use of the DOVI™ platform operated by Dialog One, LLC.
- Plan Categories: Subscribers may enroll in one or multiple selected service categories.
- Access: Upon successful payment, credentials and onboarding instructions are sent via email.
- Exclusions: Unless stated, per-minute interpretation, scheduled services, translations, and on-site services are billed separately.
Billing & Renewal
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Cancellations: Must be completed through the DOVI portal before the next billing date. Fees are prepaid and non-refundable once the cycle begins.
Payment Failure: Access may be suspended immediately. Reinstatement requires successful payment processing.
Usage & Fair Access
DOVI subscriptions are subject to reasonable and customary usage standards.
Fair Use Policy:
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- We reserve the right to monitor usage patterns and investigate abnormal activity.
- Excessive usage significantly exceeding standard thresholds may require a transition to an Enterprise Plan.
- Subscription access is non-transferable.
Service Availability
DOVI is designed to provide 24/7 on-demand access; however, interpreter availability may vary depending on:
- Language demand
- Rare or emerging languages
- Specialty certifications
- Geographic constraints
Pricing & Changes
Rate Adjustments: Dialog One reserves the right to modify pricing or subscription structures with thirty (30) days’ prior notice.
Annual Protection: Active annual subscribers will not experience pricing changes during their current annual term.
Custom Agreements: Signed Service Agreements or Enterprise Contracts supersede these standard terms.
Refunds & Disputes
Chargebacks:
Fraudulent or unjustified chargebacks result in:
- Immediate account suspension
- $100 administrative fee per occurrence
- Recovery of outstanding service charges
Security & Data
Credential Security: Subscriber is responsible for maintaining login confidentiality. Dialog One is not liable for unauthorized access due to shared or weak credentials.
Data Protection: We maintain commercially reasonable security safeguards. Subscriber is responsible for verifying if services meet their specific regulatory requirements.
Regulatory Compliance
Healthcare: Business Associate Agreements (BAA) are available upon request for qualified healthcare organizations.
Professional Use: DOVI services support professional communication. Subscriber must ensure compliance with applicable federal, state, or industry regulations.
Limitation of Liability
To the fullest extent permitted by law, Dialog One shall not be liable for indirect, incidental, special, or consequential damages.
Force Majeure
Dialog One is not responsible for service delays caused by events beyond reasonable control, including:
- Natural disasters
- Internet outages
- Labor shortages
- Public health emergencies
Plan Changes
Upgrades: Plan upgrades take effect immediately and may be prorated for the remainder of the cycle.
Downgrades: Plan downgrades take effect at the start of the next billing cycle.
Termination
Dialog One reserves the right to suspend or terminate accounts for violation of terms, fraudulent activity, non-payment, or abuse of services.
Contact & Custom