MULTILINGUAL CALL CENTER SERVICES : Dialog One’s multilingual call center outsourcing has been in operation since 2012. We offer fully customizable call center services which mean we work to create the right solution; it includes multiple languages, scalability and special requests to support your campaigns such as satisfaction surveys, product reviews, online retail appointment setting and more.
INBOUND CALL CENTER : Dialog One allows you to serve ALL of your customers seamlessly with onsite or remote bilingual agents in the specific languages you need to provide your organization excellent opportunities in:
- Technical Support
- Appointment Setting
- Order Processing
- Plus More!
OUTBOUND CALL CENTER : Dialog One has simplified the translation process by delivering full translations of every document uploaded when you place an order with us. This means you are provided with consistent service that meets your expectations every time! Full Translations are:
- Lead Generation
- Plus More!
OUR TECHNOLOGIES : Our call center is using modern technology to ensure quality and ability to offer ongoing service to our clients. We have ShorTel PBX system, VRS (voice recording system) and IVR (interactive voice response). We work with both on our own or customer CRM system. Our technology partners and its premises have 24/7 security, electronic pass system and CCTV cameras to ensure on stop process, it has several telecom and internet service providers for redundancy and stable environment. UPS backup on all key points to ensure consistent workflow in case of power outages.
English, Italian, Portuguese, Czech, Ukrainian, Hebrew, Chinese, French, Spanish, Swedish, Greek, Polish, Arabic, Thai, German, Dutch Slovak, Romanian, Turkish, Russian, Japanese
1. What is a Call Center agency?
A call center agency is a professional company with the capacity to take in and handle all types of customer support, inbound sales, customer surveys or back office processing applications. The agency’s well trained agents answer the phone, emails or messages based on the training and the script your company provides our agents. Furthermore, most clients will never know you have hired an outside partner to support you. Dialog One offer a great way to minimize fixed costs, increase sales production, and maximize productivity.
2. Do you own your call center or do you partner with others?
Yes – we do own our call center technology and bring qualified agents from around the world to support your projects whenever needed. Dialog’s cloud base call center technology allows us bring bilingual agents from around the world at a reasonable cost. Our call center consultants will analyze the project and create the best course of action for the project. We work toward developing a long lasting relationship between all parties.
3. What type of Call Center projects do you work with?
We work with a wide variety of projects and languages and professional call center agencies. We range from customer satisfaction survey, class action lawsuits, lead generation, order taking, product eligibility/verification and more. Dialog One’s call centers project partners tend to be mid-sized companies that have been in business for at least 5 + years ranging from 30 to 1,500 seats.
4. What are the advantages of working with Worldwide Call Centers?
The advantages of working with Dialog One are as follows:
Integrity – Dialog One’s relationship to “integrity” is the foundation of the business operating from integrity for us it gets represented by the way we manage our date to date business rather than any type morality that focuses on trying on doing the right things but it misses the target. We bring workability to every aspect of our business. We start with our agents, telecom vendor, internet services providers, software developers, project managers, computer hardware, colocations, firewalls, PC working under operating system with virus free networks and protected from hacker attack, working stations operating under Windows 7 or higher with up to date virus protection. Call Center management policies that support agents to follow protocol.
Experience – We have performed and managed though sands of document translations projects, interpretation sessions and numerous bilingual call center projects over the past 17 years. Our team has managed every type of campaign that there is and is able to leverage the experience to maximize the success of our customer’s projects.
We found Ana very qualified to handle the tasks of the English – Portuguese interpretation for our week-long audit with the Brazilian regulatory authority.
Dialog One interpreters are well prepared for medical interpretation. They have learned what we need from our patients. Not every service has much medical training.
Working with Dialog One has been a pleasure. The quality of the translation work has been exceptional and the turn-around time around our many requests related to the translation work has far exceeded our expectations. Your communication around upcoming interviewing work in many languages has been excellent and we are impressed with your commitment to…