Sometimes business and political leaders just can’t make it to in-person meetings in other countries. Within a hectic schedule, it can be easier to hold teleconferences and have a telephone interpreter help with language clarification. Who uses telephone interpreting and why?

Telephone Interpretation

Telephone interpretation is one of three types of interpretation services available today. The other two are in-person and video conference interpretations. Telephone interpretation is conducted in consecutive mode, where the interpreter waits to translate until the speaker has stopped speaking for a moment, before interpreting the entire phrase. Telephone interpreting is currently valued at $2.03 million or 5.45% of the language interpretation market globally.

Telephone Interpretation Service Providers

These services are typically provided by governments, non-profit organizations, and businesses within their own departments, or entrepreneurial businesses set up specifically to provide such services.

  • Governments use their own interpreters in the federal court system and on government hotlines set up to deal with the public.
  • Non-profits use telephone interpreters to communicate their issues with concerned citizens of other countries or minorities in their own country who don’t speak the official language.
  • Company phone interpreters generally work on contract negotiations, handle sales complaints, or work out emergency accounting problems with international trade deals.
  • Entrepreneurs like Dialog One contract with interpreters of as many different languages as they can afford, offering their services to whomever needs them.

The interpreter connects with two or more parties needing their services via telephone or computer VoIP equipment. If the two parties happen to be located in the same office, and the office has a phone system with multiple handsets, both parties can have their own handset while the interpreter, located elsewhere, interprets their conversation to each other. (It’s much easier than passing a handset back and forth.)

Uses for Telephone Interpretation

Those who hire telephone interpreters from entrepreneurs like Dialog One are health care providers, politicians, government auditors, private companies, and nonprofit organizations, among others. Some of what they want interpreters for are:

  • To describe symptoms and cures to patients.
  • To negotiate treaties between countries.
  • To audit the accounts of foreign firms paying taxes.
  • To negotiate good trade deals.
  • To provide news reports to foreign correspondents.

These are only examples of some of the uses Dialog One has provided (or can provide) to its customers. We cover over 150 different languages on the phone and in person. Be sure to call when you need us for your project.