OUR LEADERSHIP

Roberto Fonts, the Founder and CEO of Dialog One, has over 20 years of executive experience in managing cross-cultural communication services. Roberto received his B.A. in International Trade and Commerce from Anoka Technical Institute, and his career started in 1983 as a Spanish < > English Interpreter/Translator. His work focused on delivering cultural mediation services to professional service providers and their limited English proficiency clients. As a language service provider, Roberto leads a team that specializes in providing translation and interpreter services to medical, legal, technical and human service professions. Roberto’s leadership demands high expectations from Dialog One’s management team. His commitment to delivering worldwide communication makes it possible for Dialog One’s staff to be innovative, expeditious and precise while providing services to Dialog One’s customers.

Mark G. Pipkorn experience goes from software development to project management and hardware design for production. Mark received his education from the BSEE-Valparaiso University of Minnesota, and his working experience comes from working directly with NCR, AT&T as well as Wells Fargo Bank, United Health and another fortune 500 companies. Mark is now in a three-year-old ongoing role at Dialog One leading the information technology (IT) programs in developing data systems for delivering translation and interpretation services, automating the estimate, quotation and ordering processes, agent management, order fulfillment, and invoicing. Mark continues to provide ongoing consultation support on operations, services, structure and the integration of technology for the future growth.

Ms. Grussing currently coordinates and manages the area of Educational Development for Dialog One’s bilingual agent network. Her background is in language education; she earned her M.A. in Curriculum and Instruction and further study in ESL and Linguistics from the University of St Thomas. She has worked with all ages of new immigrants in the community and was the recipient of the Volunteer of the year award from the Minnesota Literacy Council and the Golden Apple Award from Richfield Public Schools. Grussing has spent the last seven years exploring communication and empowering others to examine themselves as a powerful listener.

Cesar currently manages Dialog One’s global call center area and supports our HR department to recruitment and training our bilingual agent network. His background in language and cultural communication allows him to have a deep understanding of the work at hand. Cesar earned his B.A. in Marketing from ENP in Mexico City. He has worked and managed multiple sites while working at Carlson Companies, TCF, 3M, and many others large and small global companies. He has completed many certifications such as The Seven Habits of Highly Effective People, Leader’s Edge program, The Four Roles of Leadership and Competent Toastmaster. Mr. Berra is an accomplished Call Center expert with 20 + years of experience and has proven skills in both inbound and outbound methodologies. He continues his education to empower others to lead the organization effectively.

Anthony Campos, Business Development Manager of Dialog One brings far more than 12 years of experience, working for Fortune 500 organizations in a B2B and B2C capacity. He brings enthusiasm, professionalism, warmth and a mindset of service and advocacy to his work. Anthony’s focus is to build awareness about Dialog One’s unique capabilities among prospective clients and develop and maintain relationships with current and past clients. Anthony is a stand for the company’s vision to ensure every voice is heard.

Amber Fonts, Global Human Resources Director at Dialog One, is an accomplished HR professional working in the field since 2008. Amber received her BA in International Business from California State University, Fullerton also spent a year in Madrid attending Universidad Complutense de Madrid. Amber is responsible for implementing human resource strategies that enables Dialog One to perform at a high level while maintaining a motivated workforce. Amber is working towards certification through the Human Resource Certification Institute for her Senior Professional in Human Resources Certification (SPHR).

Sixela Ametller is currently focusing on managing translation and interpreter service projects. Mrs. Ametller is holding the space for Dialog One’s customers to have a positive experience while accessing our services. Her bachelor’s degree in communications allows her to educate others on participating/accessing our services. Her extensive skill as a digital media coordinator allows us to promote Dialog One’s services to current/potential customers. Sixela received a Bachelor of Communication Studies from the University of Havana. While continuing her education through Gustavus Adolphus College programs she has been able to transform how the world occurs for her to allow others to exist in the mutuality of each conversation. Mrs. Ametller is an accomplished Project Manager with 2 + years of experience and proven personal skills.

Steve Callender, Strategic planning and process mapping advisor at Dialog One. He brings 30 years’ experience in corporate leadership coaching, instructional design, process improvement, and organizational development. Steve’s role is to capture business service processes to create a high-level performance in aligning our custom software development efforts. He received his BS, Spanish, Davidson College, MS, and Adult Education from Virginia Polytechnic Institute, Blacksburg VA. Steve has gotten his certification from Kaizen, a Continuous Process Improvement, Total Quality Institute.