Reference Guide
On-demand Services
Follow these instructions:
Making a call from the landline:
- Call the conference line number: 651-379-8511
- Enter your P.I.N. (safeguard your P.I.N.) If you don’t know your P.I.N., go to dialog-one.com, under “LOGIN”, click on ON-DEMAND SERVICES to enter your email and password, click on ‘My Profile’ to find your P.I.N.
- Press 0 to say the language or enter the three (3) digits of the language (see language I.D. card)
- Introduce yourself and brief the interpreter on the nature of your call.
Making a call from your mobile device:
- Open the app on your device
- Enter your email address and password to sign in
- Click on the phone receiver icon(top-right corner)
- Select video or audio
- Select the language
- Choose the service type
- Press call button
Making a call from a web browser:
- Click on the phone receiver icon
- Select video or audio
- Select the language
- Choose the service type
- Press call button
- For Android: Go to Google Play Store
- For IOS: Go to App Store
- Search for “Interpret Manager”
- Download and install the App on your mobile device
When the call connects (see how to do it above), let the interpreter know you’re adding another party. Click the plus sign (+) in the top right of the caller.
Audio call: this will open a dial pad. Enter the phone number and click Call. Repeat if you’re adding 2 lines. You can use this feature to dial into a Zoom meeting.
Video call: click the plus sign and choose from the menu
- Dial for Audio – opens a dial pad as described in the audio option above.
- Share by email – generates an email invitation (in your default email client) to join the V.R.I. session. Enter a recipient and send. The recipient can join from any computer or phone without downloading any software.
- If they join from their computer/phone, they can join by audio or video.
- The webpage provides a phone number in case their computer doesn’t have speakers or a microphone.
- However, they join, you must let them in the session.
- Share link to call – This option copies a link to your clipboard. Message or email this URL to a participant, so they can join from their computer or phone.
Be sure to admit them to the call once they join – you will be prompted to admit them in the video window. If necessary, the interpreter can also admit them. The platform can support audio or video conference up to four participants. This all takes place seamlessly in the web or mobile app, and call logs and rates reflect any parties added to calls.
To invite a user to your account follow these steps:
- Go to the “Members” tab
- Click on “Invite your team” and select “Invite an Individual”
- Add the e-mail addresses of the users you wish to invite.
- Click on “Send Invitations”
Invitations to the platform come through email. The user will have 24 hours to accept it. If it has been more than 24 hours since the invite was sent, you must resend the invite.
Schedule services & Document translations
To log in, go to www.dialog-one.com click on LOGIN to begin using the services.
Follow these instructions:
Schedule phone-interpreters (OPI)
- On the dashboard, click on schedule an interpreter.
- Select “Over-the-Phone Interpreters” and fill out the form.
- Once the form is filled out, click on submit.
Schedule On-Site interpreters (OS)
- On the dashboard, click on schedule an interpreter.
- Select “On-Site Interpreters” and fill out the form.
- Once the form is filled out, click on submit.
Schedule webconference interpreters (VRI)
- On the dashboard, click on schedule an interpreter.
- Select “Web Conference Interpreters” and fill out the form.
- Once the form is filled out, click on submit.
- On the dashboard, click on “Place a Translation Order”.
- Fill out the form, upload the files, and select the language pair.
- Be sure to provide instructions that can include any special delivery requirements.
- Once everything is filled out, click on submit.
- Call the conference line number: 651-379-8511
- Enter your P.I.N. (safeguard your P.I.N.) If you don’t know your P.I.N., go to dialog-one.com, click on My DOVI account to enter your email and password, click on ‘My Profile’ to find your P.I.N.
- Press 0 to say the language or enter the three (3) digits of the language (see language I.D. card)
- Introduce yourself and brief the interpreter on the nature of your call.
- For Android: Go to Google Play Store
- For IOS: Go to App Store (coming soon!)
- Search for “DOVI”
- Download and install the App on your mobile device
Making a call from your mobile device:
- Click on the icon to open the app on your device
- Enter your email address and password to sign in
- Select video or audio
- Select the language
- Choose the type of service
- Press Call
Making a call from a web browser:
- Go to dialog-one.com
- Click on My DOVI account to enter your email and password
- Click on the handset icon
- Select the language
- Choose the type of service
- Press Call
When the call connects (see how to do it above), let the interpreter know you’re adding another party. Click the plus sign (+) in the top right of the caller.
Audio call: this will open a dial pad. Enter the phone number and click Call. Repeat if you’re adding 2 lines. You can use this feature to dial into a Zoom meeting.
Video call: click the plus sign and choose from the menu
- Dial for Audio – opens a dial pad as described in the audio option above.
- Share by email – generates an email invitation (in your default email client) to join the V.R.I. session. Enter a recipient and send. The recipient can join from any computer or phone without downloading any software.
- If they join from their computer/phone, they can join by audio or video.
- The webpage provides a phone number in case their computer doesn’t have speakers or a microphone.
- However, they join, you must let them in the session.
- Share link to call – This option copies a link to your clipboard. Message or email this URL to a participant, so they can join from their computer or phone.
Be sure to admit them to the call once they join – you will be prompted to admit them in the video window. If necessary, the interpreter can also admit them. The platform can support audio or video conference up to four participants. This all takes place seamlessly in the web or mobile app, and call logs and rates reflect any parties added to calls.
- Go to my.dialog-one.com/users/sign_in
- On the dashboard click on schedule and interpreter
- Select OPI and fill out the form.
- Once the form is filled out click on submit.
- You will receive an email with instructions on how to connect with your interpreter.
PHONE AND VIDEO REMOTE INTERPRETERS (DOVI)
Dialog One Virtual Interpreter (DOVI) is the interpreter app that gives you access to on-demand qualified human interpreters either over the phone or by video remote.
Yes, we offer interpreters who have been vetted and provide accurate and complete interpretation service for conversations within the medical, legal and other business professions. Our interpreter vetting process is done in-house to ensure that the interpreters we hire have professional level language skills in both languages. Our accredited professionals have completed a minimum of 40 hours of academic training and perform under the standards of practice
and code of ethics established by the American Translators Association.
The minimum qualifications for our interpreters are:
- 100 hour of practical experience as a community interpreter
- 21 years of age
- Two years of post-secondary education
- Linguistically proficient in all languages, including listening and cultural communication skills
- High level of integrity, compassionate and respectful towards others
It’s as easy as selecting the language and pressing a button. All you need to do is download the app to your phone or tablet, or you may log in to your account via a browser on your laptop or desktop computer and start using the service. It is that simple.
If you are a subscriber to our on-demand services, you can connect with an interpreter in 20-40 seconds depending on the language and times of day. Our on-demand over-the-phone interpreters are available 24/7 and our video remote interpreter service between 8:00 am to 8:00 pm Eastern Standard Time. In person interpreters or phone or video interpreters for rarer languages may require 24-72 hours advance notice. Rush orders (those needed with less than 24 hours’ notice) for scheduled services will be charged an additional 25%. Dialog One can provide on demand phone interpreter services 24 hours 7 days a week including weekends and holidays.
Yes. All you need is to connect to the App installed on your phone, tablet, or computer browser. You are required to select the desired service icon for either an interpreter over the phone or video remote. Make sure to read the quick reference guide before securing the interpreter prior to conferencing the call with your 3rd party participant.
Your need to access professional interpreters’ services during the pandemic is not unique. Everyone today sees the value
of video technology.
The need for social distancing resulted in the immediate reduction of in-person interpreters. Remote interpreter services save individuals and companies money and time, particularly those businesses providing their products and services worldwide. Professional over-the-phone (O.P.I.) and video remote interpreters (V.R.I.) are available for your customers/employees around the clock anywhere in the world. Professional Interpreters don’t have to travel. Since there are no travel costs, meals, lodging, or waiting time, the interpreters are available within 10-30 seconds from the moment you place your request on our platform.
Dialog One Translation offers a full-service in over 150 languages. The most common use is between English and another language. We can also provide interpreters between languages other than English, for example German ↔ Spanish or Somali ↔ Arabic. We have over 30 languages available immediately (on-demand) through our phone app or via your computer. Sessions with rarer languages may need to be scheduled in advance.
Our program requires maintaining a balance in your account to cover the interpretation services. The minimum amount to get started is $30. More frequent users may want to open their account with a $60 or $120 payment. The rate for all language is $2.00 per minute. Higher rates may apply for some exotic languages and dialects. Payments to Dialog One are made through valid major credit cards.
Dialog One Translations provides our customers with a dashboard that summarizes their orders and activity through a secure login to our database. From this page you can schedule interpreters, order document translations, and monitor the status of your orders. You can access the platform to manage your activities 24 hours a day, 7 days a week.
Yes. All you need is to connect to the App installed on your phone, tablet or computer browser and select the desired service icon for either an interpreter over the phone or video remote. Make sure to secure the interpreter prior to conferencing the call with your 3rd party caller.
The online self-serve system allows customers to cancel scheduled sessions before the job gets assigned to the interpreter. Once an interpreter has been assigned, you may call our customer service to cancel or reschedule. If you choose to cancel an interpreter service less than 24 hours before the scheduled time, we will bill you for the minimum required for that job assignment.
Yes, we provide in person interpreters for situations where your needs are better served by having an interpreter physically present for the conversation. Orders for on-site interpreters can be placed from your Dialog One account dashboard
Yes, Dialog One has worked with USCIS for many years providing interpreter services for thousands of cases during our 20 years in business. We follow the direct guidelines and requirements set for USCIS translations and interpretation services. For further information on our credentials as language service providers, please contact our office.
Dialog One offers interpreter services in person, by video remote, and over the phone to ensure the success of the conversation with government officials. We found that by having a qualified, neutral interpreter in the meeting with you in any of the above modalities can streamline and clarify the conversation.
The service is priced per minute. You only pay for the minutes you use. The average price is $ 2.00 per minute, depending on language and times of day. Our service is prepaid and you can maintain a balance in your account appropriate to your needs.
An interpreter makes communication with limited English speaking clients easier and your communication is more accurate. Interpreters can save you time and money, especially when clarity is a necessity.
DOVI service has thousands of interpreters to support your needs. Our service is available 24 hours a day, seven days a week.
Our DOVI service is available in over 150 languages and dialects. We specialize in exotic languages.
We can provide interpreters with expertise in the medical, legal, and technical areas.
Over the phone interpreters (OPI) service are handy when you need to communicate briefly with people whose English-speaking abilities are limited. It could be the person walking into your office or someone on a phone conference with you. For these situations, you can have an on-demand interpreter to assist you in your communication.
Our interpreters follow strict confidentiality guidelines, including HIPPA. If your client is in your office, a speakerphone is ideal for including all the participants. If the conversation is via phone, use the conference feature on your phone to bring in the interpreter. If privacy is critical, using headsets will ensure that unauthorized persons cannot listen in.
A video remote interpreter is the better option when you want to capture the body language as well as the spoken language in a conversation. Video remote interpreting unifies communication by allowing individuals to experience the added visual context for those conversations. DOVI creates significant cost saving opportunities over on-site interpreters by eliminating travel time and the 2-hour minimums service requirement.
- Go to www.dialog-one.com to log in using your username and password.
- For video, select the web conference service and complete all the fields in the form provided.
- Go to www.dialog-one.com to log in using your username and password.
- For phone, select over the phone service and complete all the fields in the form provided
The plan you choose for your account doesn’t always have to be permanent. You can increase your plan to any desired amount. If you need to reduce your DOVI consumer plan just go to your account settings-> Billing -> Update Plan.
Keep in mind that when you downgrade to a lower plan, certain features and pricing may become unavailable.
MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who visits/accesses our services within a period of 30-days.
MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who accesses your site within a 30-day window. For any of the monthly plan, there is a hard limit of $10.00 usage threshold. For corporate DOVI accounts, you will not be limited to any amounts of usage since your payments are scheduled to be performed every 30 days. If you choose to have a monthly limit in your MUV, your account will be charged overages at the agreed per minute rate established in the service agreement.
The account administrator can change card and payment information anytime by going to Settings -> Billing -> Update Card.
CERTIFICATE TRANSLATION
We offer a flat rate to provide you with a translation of any official one or two page document such as a birth certificate, marriage certificate, passport, and so on. Most of these will be under our 250 word maximum. We will provide a formatted translation of the original plus a Certificate of Translation to go with it. The Dialog One certificate translation fee includes the translation, proofreading, final review and the Certificate of Translation. 100% money back guarantee!
Your translation is certified by Dialog One to be consistent with the original document, accurate, and complete. The work is done by a translator who meets our professional standards and who has done the work in accordance with Dialog One procedures and guidelines. To signify this, we provide a Certificate of Translation to go along with your completed document. This certificate is signed by an authorized officer of Dialog One and that signature is notarized. The translated documents along with the certificate of translation are stamped with the Dialog One’s corporate seal to further authenticate the original and translated documents when presented to government officials.
Dialog One offers translation services in over 150 languages, including Spanish, Portuguese, Chinese, Korean, Russian, and many other language combinations, including dialects. The fee for a certificate translation will vary with the language, rarer languages costing a bit more than those more frequently used.
Dialog One Translation usually takes 24 hours or less to complete 1-2 page projects. If your translation requirements are more immediate, please contact our customer service and we will strive to get you your translation as soon as you need it. For rush jobs, charge a 25% premium over our regular rate.
There are multiple options to receive your translation. You may: Download or receive via email your digital translated document the same day (Free of charge) Standard Mail usually delivers in 1-3 business days though in some cases it may take longer Priority Mail delivers in 1-3 business days via the US Postal Service Overnight Mail, guaranteed next day delivery to your door, including weekends and holidays
Your original document remains in your possession. Dialog One works from a scanned electronic copy. In case you lose the translation, you can download a copy or contact us and we can get you another copy. Our digital archives remain available for five years after the job is complete
The cost for single certificate translation ranges from $65 to $85 per page (equal to 250 words) depending on the language(s) involved. Additional charges may apply for longer documents, those requiring special formatting, and shipping costs for expedited delivery. Payments to Dialog One are made in advance by credit card. If our review of your submitted document shows any unusual characteristics which would require additional charges, we will contact you for approval before proceeding.
The online self-serve system allows customers to cancel translation service requests before the job gets assigned to the translator. If the customer chooses to stop a certificate of translation order after work has begun, we will issue a pro-rated refund. Because we will start your project as quickly as possible after you submit it. The window for cancellation is fairly short.
All you need is to take a picture of your document or scan it to get it into an electronic format, and submit the resulting file to us in your order. Make sure you center your phone camera on the page to capture all the ink marks, and include all the necessary pages, including the back side if there is necessary information there.
Yes, Dialog One has worked with USCIS for many years and has provided certificates of translation for thousands of documents during our two decades in business. We follow the direct guidelines and requirements set for USCIS translations and interpretation services. For further information on our credentials as language service providers, please contact our office.
Yes, as long as the source document has some valid government stamp, seal, or signature from the civil registry office that provided the source document.
In addition to translating your document, Dialog One offers interpreter services in person, via video, and over the phone to ensure the success of your conversation with government officials. We have found that by having a live, qualified, neutral interpreter in the meeting you can streamline the conversation between all parties involved.
In registering with Dialog One you create a unique login and password. When you log in to the Dialog One site, you will be able to monitor the status of your orders. This portal also gives you access to download your translated projects 24 hours a day, 7 days a week.
Certificate Translation is an easy to use individual consumer translation service for short legal certificates and important documents such as marriage or birth certificates. Often, certified translations are needed quickly. We provide fast turn-around and a Certificate of Translation to verify the accuracy and traceability of your translation.
To translate your birth certificate, license, or other document, you create an account on our site, upload your document, and make payment. You can upload the document by taking a photograph or scanning it. Most orders will be completed and back to you within one business day.
We offer a fixed rate for Certificates. These are documents with fewer than 300 words and are contained in a single file. The Certificate Translation service is a fixed price based on the language(s) involved. If you have longer, more complex documents to translate, our regular document translation service is always available.
IN PERSON INTERPRETER
In-person interpreters are ideal for smooth person-to-person communication because, by being physically present, it allows them to capture the full context of the conversation. The participants’ body language, facial expression, and cultural context can all be taken into account for facilitating conversations.
Having the interpreter on-site will be a costlier option because of scheduling, travel times, and a minimum time for the session. Pricing will vary based on the language needed and any specialized skill sets required.
In addition to the language required, our pricing takes into account the rural or metro area locations where the service is going to be provided. In some locations it is more difficult to deliver certain languages. Our average minimum for onsite visits is 2 hours with additional time billed in 15-minutes increments.
Availability of in-person interpreters is possible in most US metropolitan areas and we make our interpreters available days, nights, weekends, and on national holidays as necessary. We usually require 24 hours advance notice for ordering an on-site interpreter. Depending on the location and language, it may take us longer to provide an interpreter to meet your needs, so giving us as much advance notice as soon as possible will ensure the process goes smoothly.
CALL CENTER
A call center agent is a professional company with the capacity to take in and handle all types of customer support, inbound sales, customer surveys or back office processing applications. The agency’s well-trained agents answer the phone, emails or messages based on the training and the script your company provides our agents. Furthermore, most clients will never know you have hired an outside partner to support you. Dialog One offers a great way to minimize fixed costs, increase sales productivity, and maximize productivity.
Yes – we do own our call center technology and bring qualified agents from around the world to support your projects whenever needed. Dialog’s cloud base call center technology allows us to bring bilingual agents from around the world at a reasonable cost. Our call center consultants will analyze the project and create the best course of action for the project. We work toward developing a long-lasting relationship between all parties.
We work with a wide variety of projects and languages and professional call center agencies. We range from customer satisfaction survey, class action lawsuits, lead generation, order taking, product eligibility/verification and more. Dialog One’s call centers project partners tend to be mid-sized companies that have been in business for at least 5 + years ranging from 30 to 1,500 seats.
The advantages of working with Dialog One are as follows:
Integrity – Dialog One’s relationship to “integrity” is the foundation of the business operating from integrity for us it gets represented by the way we manage our day to day business rather than any type of morality that focuses on trying on doing the right things but it misses the target. We bring workability to every aspect of our business. We start with our agents, telecom vendor, internet services providers, software developers, project managers, computer hardware, colocations, firewalls, PC working under an operating system with virus-free networks and protected from a hacker attack, working stations operating with Microsoft Windows 10 or higher with up to date virus protection. Call Center management policies that support agents to follow protocol.
Your need to access professional interpreters services during the pandemic is not unique. Everyone today sees the value of video technology.
The need for social distancing resulted in the immediate reduction of in-person interpreters. Remote interpreter services save individuals and companies money and time, particularly those businesses providing their products and services worldwide. Professional over-the-phone (O.P.I.) and video remote interpreters (V.R.I.) are available for your customers/employees around the clock anywhere in the world. Professional Interpreters don’t have to travel. Since there are no travel costs, meals, lodging, or waiting time, the interpreters are available within 10-30 seconds from the moment you place your request on our platform.
When meaningful conversations are necessary to enable someone to communicate with others or in emergencies situations. First Responders and Front-Line workers can now put more people under their care by a simple touch of a button 24/7, days 365.
Use the links below to download the App from Google Play or Apple Store.
Not in the mood to download an App? No problem, Dial the phone number and pin # provided when you created the account.
Note that for American Sign Language (A.S.L.) interpreting, it is required that you access it through your browser or by downloading the “DOVI” App from your mobile device.
- Run the network test: https://networktest.twilio.com/
- Run the speed test: http://www.speedtest.net/ your bandwidth will need to be 2Mbps upstream and 1 Mbps downstream
For questions about your account, please contact customercare@dialog-one.com or call 651-379-8600.
ON DEMAND VRI LANGUAGES
Fully Supported for VRI 24/7
American Sign Language*
Arabic
Burmese
Brazilian
Portuguese
Cantonese
Chinese
French
Korean
Mandarin
Chinese
Nepali
Portuguese
Russian
Somali
Spanish
Swahili
Vietnamese
ON DEMAND VRI PILOT LANGUAGES
Pilot phase for the select VRI languages. Hold and connections times may vary.
Language Category A
French
Canadian
Gujarati
Haitian
Creole
Hindi
Hmong
Hungarian
Italian
Japanese
Kabuverdianu
Karen
Kinyarwanda
Khmer
Pashto
Persian (Farsi)
Polish
Punjabi
Rohingya
Romanian
Rundi (Kirundi)
Tigrinya
Urdu
ON DEMAND LANGUAGES – OPI
Arabic (Ask for specific dialects)
Cantonese
Chinese French Italian
Korean
Mandarin
Chinese
Russian
Somali
Spanish
Vietnamese
Language Category B
ON DEMAND LANGUAGES – OPI
Fully supported for OPI 24/7
Achi Afghani (Dari)
Aguacateco
Akan
Akateko
Albanian
Algerian
Amharic
Armenian
Asante
Assyrian
Azeri
Badini Bahasa
Bamanankan (Bambara)
Bassa
Belarusian
Belize Creole
Bengali/Bangla
Berber
Bosnian
Bravanese
Brazilian Portuguese
British Sign Language
Bulgarian
Burmes
Cambodian
Cape Verdian
Chaldean
Chiu-Chow
Chuj
Croatian
Croation
Dari
Diola
Estonian
Ewe
Fante
Farsi
French Canadian
French Creole
Fujian
Fukienese (Chinese)
Fulani
Fur
Fuzhou
Ga
Garre
German
Greek
Gujarati
Hainanese
Haitian Creole
Hakha
Chin (Hakka Chinn)
Hebrew
Hindi
Hmong
Hunan
Hungarian
Igbo
Ilocano (Filipino)
Ilonggo
Indonesian
Ixil
Jacalteco
Japanese
Javanese
Kanjobal
Karen
Karenni
Kaya
Kazakh
Keji
Khmer
Kibajuni
Kikongo
Kinyamulenge
Kinyarwanda
Kirundi
Kissi
Kiswahili
Kizigu
Kotokoli
Kpelle
Krahn
Kri
Kunama
Kurdish
Kurdish Badini
Kurdish
Kurmanji
Kurdish Sorani
Lao
Leta
Lingala
Loma
Luganda
Luhya
Luo
Malaysian
Mam
Mandarin
Mandinka
Marathi
Marka
Matu Chin
May May
Mina
Minangkabaum
Montenegrin
Mushungulu
Navajo
Nepali
Ningbo
Orominga
Oromo
Pashto
Pashtu
Pidgin
Pohnpeian
Poli
Popti
Portuguese
Portuguese Creole
Punjabi
Qeqchi
Quechua
Romanian
Sango
Sarikoli
Serbian
Serbo-croatian
Shan
Shanghaiese
Sichuanese
Sicilian
Singhalese
Sinhala
Sinhalese
Sorani
Sri Lankan
Tamil
Sudanese
Susu
Swahili
Syriac
Tachew Tagalog
Taiwanese
Tajik
Tamil
Tedim
Telugu
Tem
Thai
Tigrinya
Tohono O Odham
Toisan (Toisanese)
Tongan
Turkish
Twi
Ukrainian
Urdu
Walloon
Waray
Wolof
Yiddish
Yoruba
Yupik
Zaghawa
Zapotec
Zigul
Zomi (Chinn)
ON DEMAND LANGUAGES – OPI
Fully supported for OPI 24/7
Aderi *
Arabic Juba *
Ashanti *
Azerbaijani *
Cebuano *
Chinn *
Chuukese *
Czech *
Danish *
Dinka *
Dutch *
Falam (Chinn) *
Fanti *
Flemish *
Fuqing *
Georgian *
Hakka (Chinese) *
Ibo *
Kanjoval [Myan] *
Kikuyu *
Latvian *
Lithuanian *
Macedonian *
Malayalam *
Mandingo *
Marathi (Indian) *
Marshallese *
Matu (Chinn) *
Mien *
Mina (Togolese) *
Mizo (Chinn) *
Moldovan *
Mongolian *
Nuer *
Pangasina (Filipino) *
Pulaar *
Rohingya *
Slovak *
Sylheti *
Tibetan *
Tigre *
Turkman *
Uzbeck *
Visayan *
Welsh *
Zulu *
Afar**
African Creole/Krahn **
Afrikaans**
Arakanese**
Aramaic **
Balochi **
Basque **
Buryat **
Carolinean **
Chichewa **
China **
Cree **
Dyula **
Finnish **
Grebo **
Harari**
Hausa **
Ibanag**
Icelandic **
Jarai **
Kachin **
Kannada **
Kaqchikel **
Kazak **
Malinke **
Maraka **
Maltese **
Masalit **
Matu Chinn**
Mende **
Micronesian Kosrae **
Micronesian Pomphei**
Mixteco Alto **
Mixteco Bajo **
Mon **
Navajo Indian **
Ndebele **
Norwegian **
Pahari**
Palau **
Pokomchi **
Pampango **
Samoan *
Quiche **
Rakhine **
Sarakolle **
Shona **
Slovenian **
Soninke **
Swedish **
Tatar **
Tshiluba **
Ugyhur **
Zophei/Zyphe **
Auto-Attendant:
When calling from a landline phone to access an interpreter, the auto-attendant requires you to say the target language or enter the language’s first three digits. Listen carefully for ambiguity in some languages.
Language Library:
The language Library was designed to help you quickly know the language pairs with longer hold times and identify those requiring an advanced schedule. Note, languages with one * means, longer hold time is required, languages with two ** standards, and scheduling the call.
To review the language library, go to
Availability of languages:
Review the language catalog for availability and scheduling restrictions.
Language Card:
The language catalog was designed to help individuals to identify the first three digits of the language quickly. The wallet size language card allows you to select your quick dials number for those languages used the most. Furthermore, it helps you identify the languages with longer hold times or languages requiring to be scheduled in advance. To download the Language Card, go to www.dialog-one.com, login, and click on the “Language Card” button to access the page from your mobile device or computer browser.
“I Speak” Card:
Dialog One’s “I Speak” card is a language identifier created to help you and your clients find the language pair of choice, so the correct interpreter is called to assist. The I Speak Card allows your clients to pin-point the language the person speaks to call an interpreter. If literacy is an issue for the client, you can access the I Speak Card from our website. All you will do is play the audio to enable the person to listen and identify the language pair. To access the audio I Speak, go to www.dialog-one.com login and click on the “I Speak” button to access the information from your mobile device or computer browser.
COMING SOON..
You will receive an email invitation that expires 24 hours from the date of submission, or be given a password for you to enter the Dialog One on-demand site.
To log in, go to www.dialog-one.com click on My DOVI account to begin using the services.
Follow these instructions:
To download the App: (Mobile Devices)
- Go to Google Play or Apple Store
- Search for interpretmanager
- Download and install the App
- Enter your email address and password in the App to begin
Dialing out from a phone:
- First-time callers, go to dialog-one.com click on My DOVI account to enter your email and password to click on ‘My Profile’ to find your PIN
- Call the conference line number: 651-379-8511
- Enter your PIN (safeguard your PIN)
- Press 0 to say or enter the 3 digits of the language (see language ID card)
- Introduce yourself and your conversation to the interpreter
Pre-scheduling Interpreters:
For exotic languages not available on demand
How to pre-schedule an exotic language not available on-demand?
- Complete the O.P.I. order form located on your dashboard
- Review the order status sent via email
- Proceed to connect with your interpreter
Landline Phone Connection:
- Call 651-379-8511 to access the auto-attendant
- Enter your DOVI suite P.I.N. _____ and follow the instructions
- Press zero to say or type “operator as the language
- Tell the live operator that you scheduled a call for today
- Provide the operator with the interpreter’s I.D. number. This information is in your email confirmation
- The operator will transfer you to the scheduled interpreter
Web or Mobile Application:
Enter your username and password
- Select “operator” as your language, and you will be routed to a live operator
- Tell the operator you have scheduled a call for today
- Provide the operator with the interpreter I.D. number. This information is in your email confirmation
- The operator will transfer you to the scheduled interpreter
Billing Policy Notices:
You must reach an operator to be routed to the scheduled call with an interpreter.
You will be charged for the full, scheduled duration of the call.
We require interpreters in our network to wait for a scheduled call for 15 minutes past the scheduled start time
Cancellations with less than 24 hours advance notice will be charged for the full duration of the scheduled call.
Dialog One Language Access Department
Requesting on-demand Interpreters from internet browser:
- Go to dialog-one.com
- Click on My DOVI account to enter your email and password
- Click on the phone handset icon at the upper right of the screen
- Select either the phone handset or camera symbol
- Press call to begin connecting with an interpreter
Inviting Video Remote Participants:
Once you have established a connection with an interpreter on a VRI call,
- Invite additional participants by clicking the small + on the caller pad
- Click Share Link to Call (within the purple box below)
- The link will get copied, so you can share it via email with other participants
- The participants can join by simply clicking the link and choosing log in with Video
Be sure to admit them to the call once they join – you will be prompted to admit them in the video window. If necessary, the interpreter can also admit them. The platform can support audio or video conference up to four participants. This all takes place seamlessly in the web or mobile app, and call logs and rates reflect any parties added to calls. How to call an interpreter.
First Initiate the call with the interpreter
Web browser
- Sign into dialog-one.com click on My DOVI account
- Open the caller by clicking the telephone icon in the top right
- Select the language
- Select video or audio
- Select Call
Mobile
- Sign into App
- select the language
- tap audio or video
- tap Call
Add a third or fourth party to the call
When the call connects, let the interpreter know you’re adding a patient/client. Click the plus sign (+) in the top right of the caller.
Audio call: this will open a dial pad. Enter the phone number and click Call. Repeat if you’re adding 2 lines. You can use this feature to dial into a Zoom meeting.
Video call: click the plus sign and choose from the menu
- Dial for Audio – opens a dialpad as described in the audio option above.
- Share by email – generates an email invitation (in your default email client) to join the VRI session. Enter a recipient and send. The recipient can join from any computer or phone without downloading any software.
- If they join from their computer/phone, they can join by audio or video.
- The webpage provides a phone number in case their computer doesn’t have speakers or a microphone.
- However, they join, you must let them in the session.
- Share link to call – This option copies a link to your clipboard. Message or email this URL to a participant, so they can join from their computer or phone. Same process as Share by Email option above.
PHONE AND VIDEO REMOTE INTERPRETERS (DOVI)
Dialog One Virtual Interpreter (DOVI) is the interpreter app that gives you access to on-demand qualified human interpreters either over the phone or by video remote.
Yes, we offer interpreters who have been vetted and provide accurate and complete interpretation service for conversations within the medical, legal and other business professions. Our interpreter vetting process is done in-house to ensure that the interpreters we hire have professional level language skills in both languages. Our accredited professionals have completed a minimum of 40 hours of academic training and perform under the standards of practice
and code of ethics established by the American Translators Association.
The minimum qualifications for our interpreters are:
- 100 hour of practical experience as a community interpreter
- 21 years of age
- Two years of post-secondary education
- Linguistically proficient in all languages, including listening and cultural communication skills
- High level of integrity, compassionate and respectful towards others
It’s as easy as selecting the language and pressing a button. All you need to do is download the app to your phone or tablet, or you may log in to your account via a browser on your laptop or desktop computer and start using the service. It is that simple.
If you are a subscriber to our on-demand services, you can connect with an interpreter in 20-40 seconds depending on the language and times of day. Our on-demand over-the-phone interpreters are available 24/7 and our video remote interpreter service between 8:00 am to 8:00 pm Eastern Standard Time. In person interpreters or phone or video interpreters for rarer languages may require 24-72 hours advance notice. Rush orders (those needed with less than 24 hours’ notice) for scheduled services will be charged an additional 25%. Dialog One can provide on demand phone interpreter services 24 hours 7 days a week including weekends and holidays.
Yes. All you need is to connect to the App installed on your phone, tablet, or computer browser. You are required to select the desired service icon for either an interpreter over the phone or video remote. Make sure to read the quick reference guide before securing the interpreter prior to conferencing the call with your 3rd party participant.
Your need to access professional interpreters’ services during the pandemic is not unique. Everyone today sees the value
of video technology.
The need for social distancing resulted in the immediate reduction of in-person interpreters. Remote interpreter services save individuals and companies money and time, particularly those businesses providing their products and services worldwide. Professional over-the-phone (O.P.I.) and video remote interpreters (V.R.I.) are available for your customers/employees around the clock anywhere in the world. Professional Interpreters don’t have to travel. Since there are no travel costs, meals, lodging, or waiting time, the interpreters are available within 10-30 seconds from the moment you place your request on our platform.
Dialog One Translation offers a full-service in over 150 languages. The most common use is between English and another language. We can also provide interpreters between languages other than English, for example German ↔ Spanish or Somali ↔ Arabic. We have over 30 languages available immediately (on-demand) through our phone app or via your computer. Sessions with rarer languages may need to be scheduled in advance.
Our program requires maintaining a balance in your account to cover the interpretation services. The minimum amount to get started is $30. More frequent users may want to open their account with a $60 or $120 payment. The rate for all language is $2.00 per minute. Higher rates may apply for some exotic languages and dialects. Payments to Dialog One are made through valid major credit cards.
Dialog One Translations provides our customers with a dashboard that summarizes their orders and activity through a secure login to our database. From this page you can schedule interpreters, order document translations, and monitor the status of your orders. You can access the platform to manage your activities 24 hours a day, 7 days a week.
Yes. All you need is to connect to the App installed on your phone, tablet or computer browser and select the desired service icon for either an interpreter over the phone or video remote. Make sure to secure the interpreter prior to conferencing the call with your 3rd party caller.
The online self-serve system allows customers to cancel scheduled sessions before the job gets assigned to the interpreter. Once an interpreter has been assigned, you may call our customer service to cancel or reschedule. If you choose to cancel an interpreter service less than 24 hours before the scheduled time, we will bill you for the minimum required for that job assignment.
Yes, we provide in person interpreters for situations where your needs are better served by having an interpreter physically present for the conversation. Orders for on-site interpreters can be placed from your Dialog One account dashboard
Yes, Dialog One has worked with USCIS for many years providing interpreter services for thousands of cases during our 20 years in business. We follow the direct guidelines and requirements set for USCIS translations and interpretation services. For further information on our credentials as language service providers, please contact our office.
Dialog One offers interpreter services in person, by video remote, and over the phone to ensure the success of the conversation with government officials. We found that by having a qualified, neutral interpreter in the meeting with you in any of the above modalities can streamline and clarify the conversation.
The service is priced per minute. You only pay for the minutes you use. The average price is $ 2.00 per minute, depending on language and times of day. Our service is prepaid and you can maintain a balance in your account appropriate to your needs.
An interpreter makes communication with limited English speaking clients easier and your communication is more accurate. Interpreters can save you time and money, especially when clarity is a necessity.
DOVI service has thousands of interpreters to support your needs. Our service is available 24 hours a day, seven days a week.
Our DOVI service is available in over 150 languages and dialects. We specialize in exotic languages.
We can provide interpreters with expertise in the medical, legal, and technical areas.
Over the phone interpreters (OPI) service are handy when you need to communicate briefly with people whose English-speaking abilities are limited. It could be the person walking into your office or someone on a phone conference with you. For these situations, you can have an on-demand interpreter to assist you in your communication.
Our interpreters follow strict confidentiality guidelines, including HIPPA. If your client is in your office, a speakerphone is ideal for including all the participants. If the conversation is via phone, use the conference feature on your phone to bring in the interpreter. If privacy is critical, using headsets will ensure that unauthorized persons cannot listen in.
A video remote interpreter is the better option when you want to capture the body language as well as the spoken language in a conversation. Video remote interpreting unifies communication by allowing individuals to experience the added visual context for those conversations. DOVI creates significant cost saving opportunities over on-site interpreters by eliminating travel time and the 2-hour minimums service requirement.
- Go to www.dialog-one.com to log in using your username and password.
- For video, select the web conference service and complete all the fields in the form provided.
- Go to www.dialog-one.com to log in using your username and password.
- For phone, select over the phone service and complete all the fields in the form provided
The plan you choose for your account doesn’t always have to be permanent. You can increase your plan to any desired amount. If you need to reduce your DOVI consumer plan just go to your account settings-> Billing -> Update Plan.
Keep in mind that when you downgrade to a lower plan, certain features and pricing may become unavailable.
MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who visits/accesses our services within a period of 30-days.
MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who accesses your site within a 30-day window. For any of the monthly plan, there is a hard limit of $10.00 usage threshold. For corporate DOVI accounts, you will not be limited to any amounts of usage since your payments are scheduled to be performed every 30 days. If you choose to have a monthly limit in your MUV, your account will be charged overages at the agreed per minute rate established in the service agreement.
The account administrator can change card and payment information anytime by going to Settings -> Billing -> Update Card.
CERTIFICATE TRANSLATION
We offer a flat rate to provide you with a translation of any official one or two page document such as a birth certificate, marriage certificate, passport, and so on. Most of these will be under our 250 word maximum. We will provide a formatted translation of the original plus a Certificate of Translation to go with it. The Dialog One certificate translation fee includes the translation, proofreading, final review and the Certificate of Translation. 100% money back guarantee!
Your translation is certified by Dialog One to be consistent with the original document, accurate, and complete. The work is done by a translator who meets our professional standards and who has done the work in accordance with Dialog One procedures and guidelines. To signify this, we provide a Certificate of Translation to go along with your completed document. This certificate is signed by an authorized officer of Dialog One and that signature is notarized. The translated documents along with the certificate of translation are stamped with the Dialog One’s corporate seal to further authenticate the original and translated documents when presented to government officials.
Dialog One offers translation services in over 150 languages, including Spanish, Portuguese, Chinese, Korean, Russian, and many other language combinations, including dialects. The fee for a certificate translation will vary with the language, rarer languages costing a bit more than those more frequently used.
Dialog One Translation usually takes 24 hours or less to complete 1-2 page projects. If your translation requirements are more immediate, please contact our customer service and we will strive to get you your translation as soon as you need it. For rush jobs, charge a 25% premium over our regular rate.
There are multiple options to receive your translation. You may: Download or receive via email your digital translated document the same day (Free of charge) Standard Mail usually delivers in 1-3 business days though in some cases it may take longer Priority Mail delivers in 1-3 business days via the US Postal Service Overnight Mail, guaranteed next day delivery to your door, including weekends and holidays
Your original document remains in your possession. Dialog One works from a scanned electronic copy. In case you lose the translation, you can download a copy or contact us and we can get you another copy. Our digital archives remain available for five years after the job is complete
The cost for single certificate translation ranges from $65 to $85 per page (equal to 250 words) depending on the language(s) involved. Additional charges may apply for longer documents, those requiring special formatting, and shipping costs for expedited delivery. Payments to Dialog One are made in advance by credit card. If our review of your submitted document shows any unusual characteristics which would require additional charges, we will contact you for approval before proceeding.
The online self-serve system allows customers to cancel translation service requests before the job gets assigned to the translator. If the customer chooses to stop a certificate of translation order after work has begun, we will issue a pro-rated refund. Because we will start your project as quickly as possible after you submit it. The window for cancellation is fairly short.
All you need is to take a picture of your document or scan it to get it into an electronic format, and submit the resulting file to us in your order. Make sure you center your phone camera on the page to capture all the ink marks, and include all the necessary pages, including the back side if there is necessary information there.
Yes, Dialog One has worked with USCIS for many years and has provided certificates of translation for thousands of documents during our two decades in business. We follow the direct guidelines and requirements set for USCIS translations and interpretation services. For further information on our credentials as language service providers, please contact our office.
Yes, as long as the source document has some valid government stamp, seal, or signature from the civil registry office that provided the source document.
In addition to translating your document, Dialog One offers interpreter services in person, via video, and over the phone to ensure the success of your conversation with government officials. We have found that by having a live, qualified, neutral interpreter in the meeting you can streamline the conversation between all parties involved.
In registering with Dialog One you create a unique login and password. When you log in to the Dialog One site, you will be able to monitor the status of your orders. This portal also gives you access to download your translated projects 24 hours a day, 7 days a week.
Certificate Translation is an easy to use individual consumer translation service for short legal certificates and important documents such as marriage or birth certificates. Often, certified translations are needed quickly. We provide fast turn-around and a Certificate of Translation to verify the accuracy and traceability of your translation.
To translate your birth certificate, license, or other document, you create an account on our site, upload your document, and make payment. You can upload the document by taking a photograph or scanning it. Most orders will be completed and back to you within one business day.
We offer a fixed rate for Certificates. These are documents with fewer than 300 words and are contained in a single file. The Certificate Translation service is a fixed price based on the language(s) involved. If you have longer, more complex documents to translate, our regular document translation service is always available.
IN PERSON INTERPRETER
In-person interpreters are ideal for smooth person-to-person communication because, by being physically present, it allows them to capture the full context of the conversation. The participants’ body language, facial expression, and cultural context can all be taken into account for facilitating conversations.
Having the interpreter on-site will be a costlier option because of scheduling, travel times, and a minimum time for the session. Pricing will vary based on the language needed and any specialized skill sets required.
In addition to the language required, our pricing takes into account the rural or metro area locations where the service is going to be provided. In some locations it is more difficult to deliver certain languages. Our average minimum for onsite visits is 2 hours with additional time billed in 15-minutes increments.
Availability of in-person interpreters is possible in most US metropolitan areas and we make our interpreters available days, nights, weekends, and on national holidays as necessary. We usually require 24 hours advance notice for ordering an on-site interpreter. Depending on the location and language, it may take us longer to provide an interpreter to meet your needs, so giving us as much advance notice as soon as possible will ensure the process goes smoothly.
CALL CENTER
A call center agent is a professional company with the capacity to take in and handle all types of customer support, inbound sales, customer surveys or back office processing applications. The agency’s well-trained agents answer the phone, emails or messages based on the training and the script your company provides our agents. Furthermore, most clients will never know you have hired an outside partner to support you. Dialog One offers a great way to minimize fixed costs, increase sales productivity, and maximize productivity.
Yes – we do own our call center technology and bring qualified agents from around the world to support your projects whenever needed. Dialog’s cloud base call center technology allows us to bring bilingual agents from around the world at a reasonable cost. Our call center consultants will analyze the project and create the best course of action for the project. We work toward developing a long-lasting relationship between all parties.
We work with a wide variety of projects and languages and professional call center agencies. We range from customer satisfaction survey, class action lawsuits, lead generation, order taking, product eligibility/verification and more. Dialog One’s call centers project partners tend to be mid-sized companies that have been in business for at least 5 + years ranging from 30 to 1,500 seats.
The advantages of working with Dialog One are as follows:
Integrity – Dialog One’s relationship to “integrity” is the foundation of the business operating from integrity for us it gets represented by the way we manage our day to day business rather than any type of morality that focuses on trying on doing the right things but it misses the target. We bring workability to every aspect of our business. We start with our agents, telecom vendor, internet services providers, software developers, project managers, computer hardware, colocations, firewalls, PC working under an operating system with virus-free networks and protected from a hacker attack, working stations operating with Microsoft Windows 10 or higher with up to date virus protection. Call Center management policies that support agents to follow protocol.
Your need to access professional interpreters services during the pandemic is not unique. Everyone today sees the value of video technology.
The need for social distancing resulted in the immediate reduction of in-person interpreters. Remote interpreter services save individuals and companies money and time, particularly those businesses providing their products and services worldwide. Professional over-the-phone (O.P.I.) and video remote interpreters (V.R.I.) are available for your customers/employees around the clock anywhere in the world. Professional Interpreters don’t have to travel. Since there are no travel costs, meals, lodging, or waiting time, the interpreters are available within 10-30 seconds from the moment you place your request on our platform.
When meaningful conversations are necessary to enable someone to communicate with others or in emergencies situations. First Responders and Front-Line workers can now put more people under their care by a simple touch of a button 24/7, days 365.
Use the links below to download the App from Google Play or Apple Store.
Not in the mood to download an App? No problem, Dial the phone number and pin # provided when you created the account.
Note that for American Sign Language (A.S.L.) interpreting, it is required that you access it through your browser or by downloading the “DOVI” App from your mobile device.
- Run the network test: https://networktest.twilio.com/
- Run the speed test: http://www.speedtest.net/ your bandwidth will need to be 2Mbps upstream and 1 Mbps downstream
For questions about your account, please contact customercare@dialog-one.com or call 651-379-8600.
ON DEMAND VRI LANGUAGES
Fully Supported for VRI 24/7
American Sign Language*
Arabic
Burmese
Brazilian
Portuguese
Cantonese
Chinese
French
Korean
Mandarin
Chinese
Nepali
Portuguese
Russian
Somali
Spanish
Swahili
Vietnamese
ON DEMAND VRI PILOT LANGUAGES
Pilot phase for the select VRI languages. Hold and connections times may vary.
Language Category A
French
Canadian
Gujarati
Haitian
Creole
Hindi
Hmong
Hungarian
Italian
Japanese
Kabuverdianu
Karen
Kinyarwanda
Khmer
Pashto
Persian (Farsi)
Polish
Punjabi
Rohingya
Romanian
Rundi (Kirundi)
Tigrinya
Urdu
ON DEMAND LANGUAGES – OPI
Arabic (Ask for specific dialects)
Cantonese
Chinese French Italian
Korean
Mandarin
Chinese
Russian
Somali
Spanish
Vietnamese
Language Category B
ON DEMAND LANGUAGES – OPI
Fully supported for OPI 24/7
Achi Afghani (Dari)
Aguacateco
Akan
Akateko
Albanian
Algerian
Amharic
Armenian
Asante
Assyrian
Azeri
Badini Bahasa
Bamanankan (Bambara)
Bassa
Belarusian
Belize Creole
Bengali/Bangla
Berber
Bosnian
Bravanese
Brazilian Portuguese
British Sign Language
Bulgarian
Burmes
Cambodian
Cape Verdian
Chaldean
Chiu-Chow
Chuj
Croatian
Croation
Dari
Diola
Estonian
Ewe
Fante
Farsi
French Canadian
French Creole
Fujian
Fukienese (Chinese)
Fulani
Fur
Fuzhou
Ga
Garre
German
Greek
Gujarati
Hainanese
Haitian Creole
Hakha
Chin (Hakka Chinn)
Hebrew
Hindi
Hmong
Hunan
Hungarian
Igbo
Ilocano (Filipino)
Ilonggo
Indonesian
Ixil
Jacalteco
Japanese
Javanese
Kanjobal
Karen
Karenni
Kaya
Kazakh
Keji
Khmer
Kibajuni
Kikongo
Kinyamulenge
Kinyarwanda
Kirundi
Kissi
Kiswahili
Kizigu
Kotokoli
Kpelle
Krahn
Kri
Kunama
Kurdish
Kurdish Badini
Kurdish
Kurmanji
Kurdish Sorani
Lao
Leta
Lingala
Loma
Luganda
Luhya
Luo
Malaysian
Mam
Mandarin
Mandinka
Marathi
Marka
Matu Chin
May May
Mina
Minangkabaum
Montenegrin
Mushungulu
Navajo
Nepali
Ningbo
Orominga
Oromo
Pashto
Pashtu
Pidgin
Pohnpeian
Poli
Popti
Portuguese
Portuguese Creole
Punjabi
Qeqchi
Quechua
Romanian
Sango
Sarikoli
Serbian
Serbo-croatian
Shan
Shanghaiese
Sichuanese
Sicilian
Singhalese
Sinhala
Sinhalese
Sorani
Sri Lankan
Tamil
Sudanese
Susu
Swahili
Syriac
Tachew Tagalog
Taiwanese
Tajik
Tamil
Tedim
Telugu
Tem
Thai
Tigrinya
Tohono O Odham
Toisan (Toisanese)
Tongan
Turkish
Twi
Ukrainian
Urdu
Walloon
Waray
Wolof
Yiddish
Yoruba
Yupik
Zaghawa
Zapotec
Zigul
Zomi (Chinn)
ON DEMAND LANGUAGES – OPI
Fully supported for OPI 24/7
Aderi *
Arabic Juba *
Ashanti *
Azerbaijani *
Cebuano *
Chinn *
Chuukese *
Czech *
Danish *
Dinka *
Dutch *
Falam (Chinn) *
Fanti *
Flemish *
Fuqing *
Georgian *
Hakka (Chinese) *
Ibo *
Kanjoval [Myan] *
Kikuyu *
Latvian *
Lithuanian *
Macedonian *
Malayalam *
Mandingo *
Marathi (Indian) *
Marshallese *
Matu (Chinn) *
Mien *
Mina (Togolese) *
Mizo (Chinn) *
Moldovan *
Mongolian *
Nuer *
Pangasina (Filipino) *
Pulaar *
Rohingya *
Slovak *
Sylheti *
Tibetan *
Tigre *
Turkman *
Uzbeck *
Visayan *
Welsh *
Zulu *
Afar**
African Creole/Krahn **
Afrikaans**
Arakanese**
Aramaic **
Balochi **
Basque **
Buryat **
Carolinean **
Chichewa **
China **
Cree **
Dyula **
Finnish **
Grebo **
Harari**
Hausa **
Ibanag**
Icelandic **
Jarai **
Kachin **
Kannada **
Kaqchikel **
Kazak **
Malinke **
Maraka **
Maltese **
Masalit **
Matu Chinn**
Mende **
Micronesian Kosrae **
Micronesian Pomphei**
Mixteco Alto **
Mixteco Bajo **
Mon **
Navajo Indian **
Ndebele **
Norwegian **
Pahari**
Palau **
Pokomchi **
Pampango **
Samoan *
Quiche **
Rakhine **
Sarakolle **
Shona **
Slovenian **
Soninke **
Swedish **
Tatar **
Tshiluba **
Ugyhur **
Zophei/Zyphe **
Auto-Attendant:
When calling from a landline phone to access an interpreter, the auto-attendant requires you to say the target language or enter the language’s first three digits. Listen carefully for ambiguity in some languages.
Language Library:
The language Library was designed to help you quickly know the language pairs with longer hold times and identify those requiring an advanced schedule. Note, languages with one * means, longer hold time is required, languages with two ** standards, and scheduling the call.
To review the language library, go to https://dialog-one.com/languages/.
Availability of languages:
Review the language catalog for availability and scheduling restrictions.
Language Card:
The language catalog was designed to help individuals to identify the first three digits of the language quickly. The wallet size language card allows you to select your quick dials number for those languages used the most. Furthermore, it helps you identify the languages with longer hold times or languages requiring to be scheduled in advance. To download the Language Card, go to www.dialog-one.com, login, and click on the “Language Card” button to access the page from your mobile device or computer browser. Language Card
“I Speak” Card:
Dialog One’s “I Speak” card is a language identifier created to help you and your clients find the language pair of choice, so the correct interpreter is called to assist. The I Speak Card allows your clients to pin-point the language the person speaks to call an interpreter. If literacy is an issue for the client, you can access the I Speak Card from our website. All you will do is play the audio to enable the person to listen and identify the language pair. To access the audio I Speak, go to www.dialog-one.com login and click on the “I Speak” button to access the information from your mobile device or computer browser. “I Speak” Card
Dialog One is committed to the quality of our services and our clients’ satisfaction. If you have any questions or concerns about an interpreting session*, please complete this form and we will investigate and answer all your questions or concerns. Once our investigation is complete, we will provide you with a formal statement that outlines our findings and actions taken. Our standard turnaround time to address grievances is 24–48 hours.
