As Minnesota’s capital, Saint Paul is a vibrant cultural hub. Nearly 29% of households speak a language other than English. Furthermore, over 100 languages are spoken by students in the city’s public schools. To honor this diversity, the City of Saint Paul has a Language Access Plan (LAP). This plan ensures every resident can access city services and feel included. However, fulfilling that promise requires the right tools. A recent city report revealed a critical need for better, more reliable language services. Therefore, the DOVI App Saint Paul Language Access solution steps in. It offers a modern, high-quality platform perfectly aligned with Saint Paul’s goals.
Saint Paul’s Evolving Language Needs
The Saint Paul LAP is a living document. It adapts to the city’s dynamic population. Specifically, it prioritizes the city’s primary languages: Spanish, Hmong, and Somali. The city officially added Karen to this list in 2023. This reflects the growth and importance of the Karen community.
However, the city’s 2023 LEP Annual Report highlighted a significant challenge. Many city departments expressed “frustration with the limited choices for on-demand phone interpretation services.” They also raised “concerns about the quality of translation services.” In response, the city announced it was actively seeking new, higher-quality vendors. They want to better serve the community.
DOVI: The High-Quality Solution Saint Paul is Looking For
The DOVI app directly answers this call for a better, more reliable language service partner. It provides an immediate, professional, and user-friendly platform. Thus, it empowers city departments, local businesses, healthcare providers, and residents to communicate clearly and effectively.
1. On-Demand Access to Vetted, Professional Interpreters
Are you tired of frustrating wait times? DOVI provides instant, 24/7 access to a network of over 3,000 certified human interpreters via your smartphone. This is not an algorithm. It is a direct connection to a trained professional. This ensures every conversation is accurate and empathetic.
- For City Services: A city employee can use DOVI to instantly connect with a Hmong or Somali interpreter. This helps a resident navigate a service application.
- For Healthcare Providers: A doctor at Regions Hospital can use DOVI to connect with a HIPAA-compliant Karen interpreter. This ensures patient safety and clear communication.
2. Comprehensive Language Support for a Diverse City
The DOVI App Saint Paul Language Access solution is ready to meet the city’s diverse needs. The app provides on-demand service for all of the city’s primary languages (Spanish, Hmong, Somali, and Karen). Moreover, it supports over 200 other languages and dialects. This ensures you have the language support you need, whether serving a long-established community or welcoming new arrivals.
3. An Accessible Tool for the Entire Community
High-quality language access should not be limited to large institutions. DOVI’s flexible subscription plans make professional interpretation affordable for everyone.
- Small Businesses: A shop owner on University Avenue can use the DOVI app to communicate with customers from different backgrounds. This expands their reach.
- Residents: A parent can use DOVI to ensure a clear conversation during a parent-teacher conference. This empowers them to advocate for their child’s education.
Building a More Inclusive Saint Paul, Together
Saint Paul’s commitment to language access is a commitment to equity and inclusion for all. The DOVI app provides the powerful, reliable, and human-centered tool needed. It solves the very challenges the city has identified. In short, it puts the power of clear communication into the hands of everyone who calls Saint Paul home.