Accepting Your Account Invitation
Invitations are sent via email and expire in **24 hours**. Check your inbox for “Invitation to [Company Name]”.
Comprehensive Operational Guide
- Getting Started
- Zoom Integration
- On-demand
- Scheduled Appts
- Document Translation
Getting Started
Welcome to Dialog One
The strategic management of language services requires professional oversight. This guide ensures you are ready to use Dialog One for high-fidelity interpretation and translation.
- Click Accept Invitation.
- Create a password (8-50 chars, upper, lower, number, special).
- Login using your email.
- Go to Members tab.
- Click Invite Requestor.
- Enter the email and click Add.
- Click Send Invitations.
Zoom Integration
Zoom Integration Guide
Specific Protocol for Educators & Staff
On-Demand Phone (Audio)
Every teacher has access to phone interpreters via their school email account. This does not require a special login.
-
✔Access via the Dialog One contact in your email directory.
-
✔Dial the language needed (e.g., “Spanish Interpreter”).
-
✔Once connected, share your Zoom Link with the interpreter.
-
✔The interpreter joins the meeting via audio.
On-Demand Video (VRI)
Video interpretation is a high-privilege service with strict access requirements.
Mandatory Requirement
You MUST be logged into the Zoom account provided by your IT Department or School District to access Video On-Demand.
- 1. Log in to the District Zoom Account.
- 2. Launch Dialog One Integration.
- 3. Select Video and target language.
On-Demand
Requesting On-Demand Interpreters
Identifying Languages (“I Speak” Card)
Use the “I Speak” Card to help clients identify their preferred language. If literacy is an issue, access the audio version on the Dialog One website.
Scheduled Appts
Scheduled Interpreter Services
⚠️ Community Safety Advisory: On-Site Availability
Due to heightened enforcement activity by ICE in Minneapolis and throughout Minnesota, on-site interpreter availability is currently significantly limited.
To protect the safety of parents, students, and our dedicated interpreter community, we strongly recommend that schools transition scheduled sessions to Virtual Remote Interpretation (VRI).
By choosing virtual options, you ensure service continuity and provide a safe environment for all participants.
Scheduling Process
- Appointments Tab: Navigate to “Appointments” and click Create New Appointment.
- Details: Fill in Language, Combination, and Delivery (On-site, 3rd Party/Zoom, or Telephonic).
- Lead Time:
- Standard: 1 week advance notice.
- Exotic: 2-3 weeks advance notice.
- ASL: 3 weeks mandatory notice.
- Save: Submit request to be matched with a specialized interpreter.
How to Join a Phone Session
Join up to 7 minutes before the start time via Browser.
- Log into Profile (Chrome/Firefox).
- Open Caller > Click Scheduled tab.
- Click Join.
Cancellation Policy
Cancellations within 24 business hours are billable in full. To cancel:
- Go to Appointments.
- Click the three dots (…) on the appointment.
- Select Cancel and confirm fees.
Document Translation
Document Translation
Document translation handles complex, project-based requests including legal, medical, and technical content.
No “Translation” Button?
This service is limited to specific organization members. If you lack access but have an urgent request:
Email Customer Care or contact your Account Manager.