The users of on-demand phone/video interpretation services are individual consumers, businesses, healthcare providers, government agencies, legal firms, and social services organizations. These services provide immediate language support, ensuring effective communication with someone experiencing limited language proficiency in a critical situation. They are particularly convenient for customer service centers, emergency services, healthcare consultations, legal assistance, and other interactions where quick and effective communication with Limited English Proficiency (LEP) individuals is essential to provide timely and accurate support.