Program Description

The telephone interpreter converts the spoken language from one language to another, enabling listeners and speakers to understand each other.
Interpretation over the telephone most often takes place in consecutive mode, which means that the interpreter waits until the speaker finishes an utterance before rendering the interpretation into the other language.


  • Interpreter code of ethics.
  • Interpreter’s skills and roles. ​
  • Customer service skills applied to over the phone interpretation. ​
  • Working with the client and following instructions. ​
  • How to use polite forms of expressions accordingly in an OPI setting. ​
  • The importance of cultural competence for effective communication. ​
  • Adjusting your pace and tone depending on the nature of the call. ​
  • The importance of accuracy and complete. ​
  • How to be resourceful, intervene or clarify when needed.
  • How to deal with unfamiliar terminology, regionalisms, acronyms, Anglicisms and others.
  • How to do first person interpretation effectively.
  • How to ensure a good flow of the call and get workable segments from both parties.
  • How to remain neutral, impartial and unbiased.
  • Unfamiliar situations.

About the Instructor

As an active interpreter with over 20 servicing the health care profession, Mr. Castillo brings valuable hands-on experience from a wide variety of health settings. He considers himself a promoter of collective intelligence and sees sharing his knowledge and experience as an opportunity to also learn from his peers. His approach promotes inclusiveness through acceptance and tolerance, setting the tone for the openness necessary for effective communication between multicultural individuals. ​

His management experience in the interpreting field includes working as a language recruiter, call center trainer for new hires and quality assurance specialist, managing performance of large teams of OPI/VRI interpreters.

He is certified as a Medical Interpreter (CMI) through the US National Board of Certification for Medical Interpreters, holds a Bachelor degree in computer engineering and a Master’s Degree in Linguistics.

Program Cost

The cost per participant is $250 per person. The participant gets fully registered with a 50 % down payment, followed by four (4) easy payments of $30.00 each. Corporations pay $2,500, the total price for a minimum of 10 participants.


3 Sessions of 2 hours each.



Interpreter Quality Incident Report

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