Connect your agents to 200+ languages in seconds. Dialog One integrates directly into your CCaaS platforms to reduce handle times, boost FCR, and deliver native-level customer experiences globally.
into CSAT Wins.
We transform language compliance from a daily burden into a seamless part of your operational excellence.
When customers speak their native language, issues are diagnosed accurately the first time, preventing callbacks and escalating tickets.
Our sub-second routing connects your agents to an interpreter instantly. No more placing callers on endless holds while hunting for language support.
Taking payments or handling medical records? Our human interpreters undergo rigorous background checks and operate in secure, compliant facilities.
Every Call Scenario.
Integrate 200+ languages directly into your existing telephony and CRM workflows.
Deploy conversational AI for Tier-1 support and basic inquiries in 200+ languages, complete with live translated captions for your agents. If a call becomes complex or emotionally charged, your agent simply clicks “Switch to Human” and a live Dialog One interpreter bridges into the active call instantly.
Power your live chat and ticketing systems with our DOVI AI engine for instant text translation. If a customer issue escalates, the system transitions to a live, native-speaking human agent with complete chat context.
Eliminate agent wait times and language stress. Callers interact with our 200+ language IVR menu first. Once they select their native language, a live Dialog One interpreter joins the line before the call is routed to your agents. The call arrives fully translated.
Built for high-stakes, high-volume call environments.
Translate every touchpoint before the customer even speaks to an agent.
Professional voiceover talent and localized script translation for your phone trees. Deflect basic inquiries by offering self-service menus in 200+ languages.
Bulk translation of your Zendesk or Salesforce help center articles. Empower global customers to find answers independently, reducing your inbound call volume.
Train your automated chat flows with accurate, culturally nuanced responses. We ensure your bot’s tone matches your brand guidelines across all markets.
For our most requested languages (Spanish, Mandarin, Arabic), our platform typically connects you with a live human interpreter in under 15 seconds. Our sub-second routing algorithm immediately pings the nearest available, qualified linguist to ensure minimal hold times.
We provide RESTful APIs and pre-built widgets for major CCaaS platforms (Genesys, NICE CXone, Five9, Zendesk). This allows your agents to access language services directly from their existing softphone or ticketing dashboard without managing a separate vendor portal.
Yes. We employ industry-specific routing. If a call originates from a healthcare or financial services queue, our system bypasses generalist interpreters and only routes the call to linguists certified in medical (HIPAA) or financial (PCI) terminology.