Auto-Attendant:
When calling from a landline phone to access an interpreter, the auto-attendant requires you to say the target language or enter the language’s first three digits. Listen carefully for ambiguity in some languages.
Language Library:
The language Library was designed to help you quickly know the language pairs with longer hold times and identify those requiring an advanced schedule. Note, languages with one * means, longer hold time is required, languages with two ** standards, and scheduling the call.
To review the language library, go to
Availability of languages:
Review the language catalog for availability and scheduling restrictions.
Language Card:
The language catalog was designed to help individuals to identify the first three digits of the language quickly. The wallet size language card allows you to select your quick dials number for those languages used the most. Furthermore, it helps you identify the languages with longer hold times or languages requiring to be scheduled in advance. To download the Language Card, go to www.dialog-one.com, login, and click on the “Language Card” button to access the page from your mobile device or computer browser.
“I Speak” Card:
Dialog One’s “I Speak” card is a language identifier created to help you and your clients find the language pair of choice, so the correct interpreter is called to assist. The I Speak Card allows your clients to pin-point the language the person speaks to call an interpreter. If literacy is an issue for the client, you can access the I Speak Card from our website. All you will do is play the audio to enable the person to listen and identify the language pair. To access the audio I Speak, go to www.dialog-one.com login and click on the “I Speak” button to access the information from your mobile device or computer browser.