Interpreter Scheduling and Appointments
How to request schedule interpreters
Last Updated: January 15, 2025Step-by-Step Guide: Requesting Scheduled Interpreters 1. Start Your Order • Click on the Appointments Tab: Begin by navigating to the “Appointments” tab in the system. 2. Create a New Appointment • Click on “Create New Appointment”: Once you’re in the Appointments tab, click on the “Create New Appointment” button to start the scheduling process. 3....
How to Join a Scheduled Appointment from a Web Browser
Last Updated: January 17, 2025Joining the call Click Join to be connected to the interpreter (up to 7 minutes prior to the scheduled start time). Once you have joined as the requestor… If the interpreter has not yet joined, the following message will appear. If the interpreter has already joined, the call will connect automatically. During the call Add/remove participants To...
How to Cancel a Scheduled Appointment
Last Updated: January 17, 2025If you need to cancel a scheduled appointment, please follow these steps to ensure the process is completed correctly: Cancellation Policy Please be aware of our cancellation policy: We understand that plans can change, and we strive to be as flexible as possible. However, this policy is in place to ensure that our interpreters are...
Requesting On-Demand Interpreters
Last Updated: January 17, 2025Place an On Demand Call (Browser) To open the caller, click the caller icon in the top menu of the platform: Once the caller is open, select the: Tap the green Call button at the bottom of the screen, and the call will begin routing to an interpreter. Place an On Demand Call (Mobile App) Download...